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Frequently Asked Questions

Updated: November 13th, 2023

The Brand

What is Karpa?

Karpa is a distinctive furniture brand of Portuguese origin, produced entirely by hand and combining organic lines, luxurious materials and unique finishes/textures in its design, very much inspired by elements of nature.

Is Karpa part of a group?

Yes, Karpa is one of the brands of Albino Miranda, Ltd, a company with over 30 years' experience in the furniture and decoration sector, working with all kinds of materials. In addition to Karpa, the company also has the GANSK brand, which also produces furniture, but focuses mainly on modern outdoor solutions.

Who designs Karpa's pieces?

Karpa furniture is currently designed and sculpted by artist Albino Miranda, making the initial prototype by hand which will then serve as a model for the next production. Albino is also the mastermind behind the innovative finishes and textures that give each piece its unique character, always looking for new combinations so that the collection is always up-to-date.

Products

How are Karpa's products made?

Karpa products are all handmade, one by one, and combine molding techniques with more conventional processes, the application of unique textures with the most luxurious materials. The first pieces serve as a prototype and model for the next and are currently sculpted by the artist Albino Miranda, making them authentic works of art.

In what materials are Karpa's pieces made of?

Structurally, the pieces are made from resin reinforced with fiberglass and then combined with a wide variety of materials such as wood, marble, metal, glass, upholstery, etc. Karpa's pieces also have a special range of exclusive finishes and textures that give even the simplest product a completely different life.

Do you have Karpa's products in stock?

Given Karpa's products exclusivity and the high degree of customization they can undergo, we avoid having large quantities of finished products. Much of the Karpa stock we have is made up of components that not only allow for customization, but also optimize product delivery times. You can check our stock here.

Can Karpa's products be customized?

All Karpa products can be customized on request, both in terms of materials (wood, marble, metals, fabrics, etc.) and finishes (colors, textures, etc.). The customization of sizes, excluding dining tables, will always have to be assessed according to the piece and the size required.

Will I receive my Karpa product as pictured?

One of the main characteristics of Karpa's products is their artistic component and manual manufacture, so it is natural for the final result to differ slightly from that shown in photographs and ambient images, especially when the finish is a combination of colors with exclusive textures. Wood or marble, due to their natural origin, will always differ from the images we show, and the customer can ask for photographs of the materials beforehand so that they can evaluate them.

Are there minimum purchase quantities for Karpa's products?

No, Karpa's products can be sold as a unit.

Where can I access Karpa catalogs and price lists?

You can request them using the contact forms on any product page, directly by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or, if you have already contacted us, by contacting the sales assistant responsible for your market.

Is VAT included in Karpa's prices?

The prices shown in our Price List exclude VAT.

How can I see Karpa's products and finishes in person?

We have a showroom in Barcelos - Portugal, with several pieces on display and physical samples where you can see the quality and feel of the product. We also make it very easy for customers to visit our production unit, also in Barcelos - Portugal, so that they can get an overview of the production process and see the facilities. Furthermore, we also attend the annual Maison et Objet fair in Paris (January), where you can see the pieces in person and see the latest arrivals.

Orders and Returns

How can I buy Karpa's products?

As we don't have a physical store, the most convenient methods are:

– Contact form on the product pages or general contact page, after which you will be contacted by the sales assistant responsible for your country with all the necessary information;

– Directly by email to This email address is being protected from spambots. You need JavaScript enabled to view it. stating your need, after which you will also be put through to the sales assistant responsible for your country with all the necessary information;

– Through the general number +351 253 826 714, the call will be forwarded to the sales person responsible for your country, who will help you with all the necessary information;

- If you have already contacted us, by contacting the sales person responsible for your country directly, who will help you with all the necessary information;

How should payment be made?

Payment is made by bank transfer. An initial payment of 40% of the total amount is required to start production, and the remaining 60% up to 3 days before the dispatch date. Custom/special orders require an initial payment of 50%. Payments by installments or cash on delivery are not accepted.

I can't complete payment, what do I do?

First orders cannot be started until the initial payment has been received. For recurring customers where it is verified that the data is being entered correctly and that the payment method is valid, and the problem is related to client's bank, the order will be started and an additional 3 working days will be allowed for the situation to be regularized. Orders will never be dispatched without full settlement of the amounts, and will remain in storage and the property of the client for 2 months until they are settled. At the end of this period, Karpa reserves the right to dispose of them or sell them on to third parties with a total loss of the customer's initial payment.

How long does production take?

At Karpa we give an estimated production time of 7 or 8 weeks, which varies depending on the product(s) ordered, stock availability and quantities, and can be improved or increased depending on these. Delivery time is not included and should be consulted on a case-by-case basis depending on the order and place of delivery. This information is for guidance only and will be assessed by the sales assistant responsible for the order in question.

Can I cancel or change my order?

Cancellations with the right to a refund are only possible if production has not yet started, otherwise the customer's order will be deducted in accordance with the current state of production. Changes to finishes are always possible as long as the product has not entered this process. Changes to materials (wood, marble, etc.) are only possible if production has not yet begun, otherwise the customer will be responsible for the cost of the material that has been discarded, in addition to the new one.

I received my package damaged or different from what I ordered, now what?

There are three possible scenarios for delivery problems:

1 - Problems caused by the freight company during the transportation of the goods: In this case, the insurance may be activated if it has been taken out by the customer, and it is proven that the problem occurred during transportation. A photographic record of the entire process, from the delivery of the goods to their unpacking, is essential. Any visible damage to the packaging (wooden box or other) must be reported immediately to the shipper with the intention of making a written complaint. Written proof of the claim and photographic proof of the damaged packaging must be emailed to Karpa within 48 hours of delivery at This email address is being protected from spambots. You need JavaScript enabled to view it.. For more information, please consult our Terms and Conditions;

2 - Problems caused during assembly by teams hired by the customer: If it is proven that Karpa's technical instructions were not followed and that there was negligence on the part of the assembly team, there will be no refund or insurance and the repair costs will be covered by the customer, although Karpa will be fully available to help resolve the situation;

3 - Problem or production error by Karpa: If the external packaging of the product is intact, and it shows internal damage that is proven to have been caused during its production, or it shows differences in finish or size from those ordered by the customer, the Product Warranty may be activated.

How does the refund work?

Payments may be refunded by the same payment method used when the order was placed (if this proves possible) or by transfer to the bank account indicated by the customer for this purpose. In any case, Karpa may withhold the refund until it has received the returned products, in particular for the purpose of checking their condition.

Shipping and Assembly

Does Karpa ship internationally?

Yes, we export to all countries.

How is shipping and assembly handled?

Karpa ships all over the world, using transport companies to make the deliveries, however, except mainland Portugal, the placement/assembly of the parts is the responsibility of the customer, who must follow the instructions provided by Karpa. In mainland Portugal we have our own transport and a highly qualified assembly team, and you can hire this service from us, the costs of which are not included in the price and will be quoted depending on the order and place of delivery. The customer is also free to contract out transportation and assembly to the companies of their choice, with the quality of the work being their responsibility.

Professionals

I'm a professional, does Karpa have different conditions for me?

Yes, Karpa offers special conditions to architects, interior designers and showrooms who want to represent it and work with its products.

I'd like a Karpa press kit, do I have to pay for it?

At Karpa we offer catalogs, brochures, samples and other crucial materials to support product promotion. Catalogs and brochures are sent free of charge to the address indicated. As for samples, the XL complete packs have a fixed cost of €150 + VAT and include 30 different 10x10 cm samples and a showcase box. This amount does not include shipping costs and can be deducted from any order placed.

Can I have a Karpa piece designed exclusively for me?

Karpa's products are always property of Karpa and any customization made by the customer to their products may be disclosed, launched in the collection and/or sold to third parties at Karpa's discretion.

Can I be a Karpa exclusive representative?

Exclusive representation of Karpa furniture depends on various factors and is highly influenced by the market in question. If you have a proposal for us, please send it to This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can evaluate it.

Care and Maintenance Guide

Do you have a maintenance guide for Karpa products?

Yes, we have a complete manual that explains in brief the care to be taken with each type of material. You can consult it here.

My piece needs repair/maintenance, can you help?

Yes, we are fully available to help you solve any kind of problem. You can contact us with any queries through the usual channels or directly with the sales assistant responsible for your country.